QA Template Hub | Compliance Center

Template Variables

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Governing SOP:
SOP-QA-045

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v1.0

Subject Line:

Body:

Dear {{CLIENT_NAME}} Quality Team,

This is to formally intimate you that we have received a market complaint regarding the subject product manufactured at our facility.

Product Details:
- Product Name: {{PRODUCT_NAME}}
- Batch Number: {{BATCH_NUMBER}}
- Date of Manufacturing: {{MFG_DATE}}
- Expiry Date: {{EXP_DATE}}
- Nature of Complaint: {{NATURE_OF_COMPLAINT}}

Immediate Actions Taken:
We have initiated a preliminary investigation as per our SOP {{SOP_REFERENCE}}. Control samples of the aforementioned batch have been retrieved from the retention room and are currently under physical observation.

We request you to share any additional sample images or distributor feedback to aid our root cause analysis. A detailed investigation report (DIR) will be shared within {{TARGET_DAYS}} working days.

Thanks and Regards,
{{YOUR_NAME}}
Quality Assurance Department